Q: What is the Just Energy Total Solution™ (JETS™)?
A. The Just Energy Total Solution is a Power Purchase Agreement (PPA), through which Just Energy provides you renewable solar power at a fixed rate. You pay only for the energy the panels produce.
Q: How long is a typical Just Energy PPA contract? Is that flexible?
A: A Just Energy PPA is usually about 25 years, but can be anywhere from 10-25 years, depending upon the project’s financing needs. After the contract expires, you have the option to buy the panels from Just Energy and own them yourself.
Q: What happens at the end of the PPA term?
A: One of three things.
1) You renew your contract with Just Energy and we continue managing the system.
2) You can purchase the system and own and maintain it yourself.
3) If neither option interests you, Just Energy will remove the system at its own cost.
Q: Does Just Energy serve residential customers?
A: No. At this time Just Energy does not serve residential customers. Our clientele does include commercial, government, agricultural, industrial, and non-profit organizations.
Q: How much money am I going to have to put up for this project?
A: There is no capital outlay required whatsoever. Our customers pay only for the energy the system produces. Just Energy covers all upfront costs including design, permitting, panel and inverter procurement and installation. All the customer must do is review the terms of PPA and Site Lease Agreement and start saving on electricity.
Q: I’m paying more for energy at certain times of day than others. Can solar help me with this?
A. One of the many wonderful things about solar technology is that it is “peak-loaded.” This means that when energy demand is at its greatest—in the middle of the day—solar panels are generating the most energy they can. This means that Just Energy can significantly reduce your peak demand charges.
Q: What does Just Energy charge for electricity?
A: Just Energy charges its customers per kWh of electricity generated, just like your utility—only without additional delivery charges, demand charges, transitional assessment charges, and other fees piled on by the utility companies. The rate you pay will depend upon your system size, local sun intensity, panel orientation, and a few other important criteria relating to installation cost and energy production.
Q: In the PPA, why does the price of solar electricity rise with time?
A: It doesn’t have to. Just Energy can charge its customers a flat rate, but to make the project viable, that initial rate would have to be substantially higher. Along with the U.S. Department of Energy and leading energy analysts, Just Energy fully expects the price of utility electricity to keep rising, which means under the PPA, your savings will keep growing.
Q: How can I be sure energy is being produced?
A: Just Energy arranges for energy monitoring with an accredited third party. Accurate energy monitoring is important to us, too, since we’re paid only for the solar energy generated. Moreover, most state incentive programs require energy monitoring and metering for all installed systems.
Q: What if the panels produce more energy than I need?
A: If production exceeds demand, then the energy is passed back into the grid, creating a credit with the utility – Net Metering. The terms of these credits vary in each state.
Q: Who do I contact if I suspect something is wrong with my solar electric system?
A: Just Energy is the customer’s single point of contact. Any concern you have about the system should be relayed to us and our maintenance team will be dispatched to the site. Keep in mind that Just Energy remotely monitors the energy output of the site 24-7. Odds are, if something’s wrong with the system we’ll know even before the customer does.
Q: Will I still be connected to the grid?
A: Yes. You will maintain your existing contract with the utility, but pay less every month because a large portion of your energy needs will be met by the solar electric system.
Q: What do I have to tell my utility?
A: Just Energy has established relationships with major utilites across the United States. We arrange for interconnection with the grid and make sure everything is done safely, effectively, and on-schedule.
Q: During a blackout, can I rely on my solar panels to provide power as long as the sun is shining?
A: No. Unfortunately, for safety reasons, solar panels shut down automatically in the event of a power loss in order to protect the grid and the customer.
Q: What happens if solar panel technology changes - will Just Energy update my system with more efficient technology?
A: Just Energy has deep relationships with a range of established and newer solar manufacturers and carefully follows developments in solar technology. If installing a new technology is economically feasible and desirable, Just Energy will update your site with state of the art technology.
Q: Who receives the Renewable Energy Credits (RECs) from the project, the customer or Just Energy?
A: Since Just Energy is most capable of obtaining maximum value for the RECs and can manage them effectively, in general, Just Energy owns the RECs.
Q: If I really want to keep the Renewable Energy Credits (RECs) is there a way to do that?
A. The customer may own the RECs, in which case Just Energy will charge a higher price for the solar electricity provided.
Q: If I don’t own the RECs, does that mean I can’t claim the environmental benefits generated by the solar panels?
A: Just Energy works with its hosts to determine appropriate wording for such scenarios. In general, any technical specification about the solar energy system on the customer’s roof or grounds—its power, its energy production, its environmental benefits—can be communicated to the public.
Q: Is Just Energy looking to create new partnerships with solar installers or other partners?
A: Yes, Just Energy is looking to add to its group of reputable and experienced partners who can build long-lasting and cost-effective solar facilities.